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FAQs

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Paymaart was created with the goal of revolutionizing the financial landscape in Malawi by providing accessible and cost-effective e-payment solutions to its citizens, thereby promoting financial inclusion and economic growth.

Paymaart's mission is to expedite the transition to universal e-payments in Malawi by offering free e-payment services to its members, promoting financial inclusion and economic growth.

PaySimati offers its members a seamless, cost-effective way to engage in e-payments, supporting financial inclusion and enhancing their economic opportunities.

Paymaart’s KYC registration process is designed to verify the identity and legitimacy of customers, prevent fraudulent activities, and maintain the security of financial transactions.

Customers need to register with PaySimati to ensure compliance with the Reserve Bank of Malawi's regulations, which require e-payment services providers to verify the identity of their customers. This helps in preventing money laundering and other financial crimes.

For KYC registration, customers are required to provide their email address, telephone number (both Malawi and international numbers are accepted), residential address, identity documents (national ID card, passport, driver's licence or similar), and employment/income information.

Email and telephone number details are required to ensure that customers can be contacted effectively for any updates or issues related to their accounts. This information also helps in verifying the authenticity of customer information.

The acceptable identity documents for KYC registration include national ID cards, passports, and driver's licenses. A full list of RBM-specified ID and ID verification documents that are acceptable for KYC registration is provided here.

To reset your password, click on the "Forgot Password" link on the login page and follow the instructions.

PaySimati is a leading e-payment service provider in Malawi, offering secure and convenient payment solutions.

You can contact customer support through our website or by calling the provided helpline number.

The G2P Payments service is a bulk payment solution that enables organizations, government bodies, enterprises, or customer groups to make prepayments for the distribution of e-money to multiple registered and unregistered Paymaart members.

The service involves the credit of the bulk amount by Sender to Paymaart's bank account, followed by the provision of a list of beneficiaries and their details in a spreadsheet format (by email to: hello@paymaart.com). Once receipt of the bulk prepayment is confirmed by Paymaart, individual payments are disbursed to all named beneficiaries at the same time, usually within 24 hours.

The spreadsheet should include six columns of information:
  1. Reference number of each beneficiary record, starting at number 1
  2. Full name of beneficiary, with surname capitalized
  3. Telephone number of beneficiary, with full international dialing code
  4. Paymaart ID of beneficiary
  5. Amount to be credited to beneficiary
  6. Description/purpose of payment to be notified to beneficiary

The Pay-in proof of payment document must be the image of a bank-issued transaction receipt.

Yes, the maximum e-payment that can be made to any individual beneficiary is 750,000 Malawi Kwacha per day.

Beneficiaries who are Paymaart members will be notified by an in-app notification, while non-Paymaart members will be notified by email and SMS to their telephone number. This notification message will include the name of Sender and a description of the payment’s purpose, as recorded by Sender.

The transaction fee for the G2P Payments service is charged at a flat rate of 1% plus VAT, which is currently 16.5%. This fee is paid by Sender and is calculated on the total amount to be sent to all beneficiaries.

Yes. A G2P Payment can be delivered to a beneficiary who is not a registered Paymaart member, provided their full name and telephone number are provided by the G2P sending customer. The G2P beneficiary will be required to confirm their identity before a G2P payment is released to them. G2P Payments that are not claimed within 14 days of their delivery will be returned to the G2P Sending customer.

All unpaid G2P balances are returned to the Sending Customer’s account within 7-14 days.

Yes, a Sender can make multiple G2P Payments in a single transaction, as long as the total value of the payments does not exceed the daily e-payment transaction limit.

If a Sender's funds are insufficient to make payments to all named beneficiaries and to cover the transaction fee, no payments will be made.

A Sender can track the status of their G2P Payment by logging into their Paymaart account and viewing the transaction history.