PRIVACY POLICY
Last updated August 8, 2024
At Paymaart, the privacy of our Data Subjects’ Personal Data is of utmost importance to us. We have, therefore, developed this Privacy Policy to explain your privacy rights regarding our collection, use, sharing, and protection of your Personal Data when you visit our website, premises, or use our digital platforms.
This Privacy Policy is our commitment to your privacy on all our platforms. It is designed to provide information regarding our privacy practices and help you understand how we handle your data.
1. Consent
You accept this privacy policy when you give consent upon access to our platforms, use the services offered on our website and digital platform or visit any of our offices for official or non-official purposes.
2. What Personal Data Do We Collect?
We collect Personal Data about you when you use the services offered on our website and digital platform, including the following:
- KYC Registration Information: When you register to use the services offered on our digital platform, we will collect Personal Data that is necessary to onboard you such as your name, selfie photograph, photo-capture of identity card, email and physical address, mobile phone number and (where applicable) debit/bank card details. We may require you to provide additional personal details as you use our services.
- Transaction Information: When you use our digital platform to send and receive money, make purchases from merchants, pay bills, and deposit & withdraw cash, we collect information about the transaction, as well as other information associated with the transaction such as amount sent or received, amount paid for products or services, merchant information, including information about your device and geolocation.
- Participant Personal Data: When you use our services, we collect Personal Data about the other participants associated with the transaction. We collect Personal Data such as name and financial account information about the participant who is receiving money from you or sending money to you.
- Information from Other Sources: We may collect information from other sources, such as our social media platforms when you reach out to us to lodge a complaint about our services. However, we will only ask for information required to help us be of service to you.
- Other Information We Collect Related to Your Use of Our Website, Mobile Application or Services: We may collect additional information from or about you when you communicate with us, contact our customer support teams or respond to a survey.
- When You Apply for a Job with Us: We may request Personal Data about your education, employment and state of health. As part of your application, you will be asked to provide your express consent to our use of this information to assess your application and any monitoring activities which may be required of us under applicable laws as an employer.
We do not collect the information of minors. If you are under the age of 18, you are not eligible to use the service offered on our digital platform.
3. How Do We Retain Personal Data?
We retain Personal Data in an identifiable format for at least seven (7) years for our business purposes and to fulfill our legal or regulatory obligations. We may retain Personal Data for longer periods if it is in our legitimate business interests and required to comply with applicable laws. We will continue to use and disclose such Personal Data in accordance with this Privacy Policy.
4. What Do We Do With Your Personal Data?
We collect your personal data to provide you an efficient and secure customer experience. We process your information to:
- Provide Services, Including to: Initiate a payment, send or request money, or pay a bill; Authenticate your access to an account; Communicate with you about your account; Manage risk, fraud and abuse of our services and you from fraud by verifying your identity; Comply with our obligations and to enforce the terms of our sites and services, including to comply with all applicable laws and regulations; Trail an information breach and remedy such identified breaches; Resolve disputes and troubleshoot problems.
- With Your Consent: Market Paymaart products and services to you; Use cookies to provide a targeted display, feature, service or offer to you. We will not send unsolicited marketing communications to you by SMS or email if you have not opted in to receive them. Additionally, you can withdraw your consent at any time and free of charge.
5. Sharing Your Personal Data
We may share your Personal Data or other information about you with others for the following reasons:
- With Other Companies That Provide Services to Us: We may share Personal Data with third-party service providers that perform services and functions at our direction and on our behalf.
- With Other Financial Institutions: We may share Personal Data with other financial institutions that we have partnered with to only offer Paymaart-related services, unless you have given consent for other uses.
- With Other Parties to Transactions: When you use the services, such as other users and their service providers.
- With Other Third Parties for Our Business Purposes or as Permitted or Required by Law: We may share information about you with other parties for Paymaart’s business purposes or as permitted or required by law.
- With Your Consent: We will also share your Personal Data and other information with your consent or direction.
6. How We Use Cookies
Cookies are small files placed on your device’s browser that enable the website to identify your device as you view different pages. Our website uses only encrypted session cookies which are erased either after a predefined timeout period or once the user logs out of the platform and closes the browser. Session cookies do not collect information from your device. They will typically store data in the form of a session identification that does not personally identify the user.
7. Security of Personal Data
We take the security of your Personal Data seriously and use technical, physical, and administrative security measures designed to provide reasonable protection for your Personal Data against loss, misuse, unauthorized access, disclosure, and alteration.
8. How to Update Your Information
If your Personal Data changes or is incorrect or if you no longer desire our services, you may correct, update, amend, delete, or remove it by making the change on our member information page or by emailing us at contactus@paymaart.com.
9. Your Rights
You have the right to access the Personal Data we hold about you and to request correction or deletion of that data. You may also object to certain types of processing or restrict how we use your Personal Data. To exercise these rights, please contact us as provided in the "How to Reach Us" section.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and indicating the date of the last update. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your Personal Data.
11. How to Reach Us
To contact us about this Privacy Policy, please write to us at:
Paymaart
Third Floor, Chayamba Building,
Victoria Avenue,
Blantyre, Malawi
Email: hello@paymaart.com
Whatsapp: +265 88 480 4748
12. Data Protection Officer
Our Data Protection Officer is responsible for overseeing our data protection practices. You can reach our Data Protection Officer at dpo@paymaart.com for any concerns regarding your Personal Data.
13. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of Malawi. Any disputes arising under this Privacy Policy shall be resolved in the courts of Malawi.
